1. Website Terms & Conditions

1.1 By using www.myvisiticeland.is or any My Visit Iceland affiliated website, you agree to be legally bound by these terms, which shall take effect immediately. If you do not agree to be legally bound by all the following Terms & Conditions, please do not use My Visit Iceland or affiliated websites.

1.2 My Visit Iceland may change these Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by My Visit Iceland. Your continued use of MyVisitIceland.is or a My Visit Iceland-affiliated website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

1.3 You agree to use myvisiticeland.is and My Visit Iceland-affiliated websites only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of My Visit Iceland.

1.4 Your use of myvisiticeland.is or any My Visit Iceland -affiliated sites is intended for personal, use and/or to make legitimate requests to book the products or services offered, or sell the services you offer. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically permitted by My Visit Iceland.

1.5 You represent and warrant that you; 

a) have not previously been suspended by My Visit Iceland or otherwise banned from the site 

b) are not a direct competitor of My Visit Iceland 

c) do not have more than one My Visit Iceland account at any given time 

d) that you have full power and authority to enter into these Terms of Service and in doing so will not violate any other agreement to which you are a party.

1.6 We grant you permission to use the site subject to the restrictions in these Terms & Conditions. In accessing or using the site, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. My Visit Iceland does not endorse such content and cannot vouch for its accuracy. You, therefore, access and use the site at your own risk.

1.7 You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use content owned by My Visit Iceland (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal use. Any commercial use of My Visit Iceland content requires the prior written permission of My Visit Iceland.

2. Content

2.1 You can contribute to the site in a number of different ways, including writing reviews, commenting on articles, uploading photos, filling out your public profile, and rating other users’ contributions (Your Content). We may use Your Content in a number of different ways, including displaying it on the site, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms (“Other Media”).

2.2 By placing content on the My Visit Iceland webpage you hereby irrevocably grant us permission to use your Content for any purpose. You also irrevocably grant the site’s users and the users of any Other Media the right to access Your Content in connection with their use of the Site and any Other Media. Finally, you irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content.

2.3 You alone are responsible for your Content. You assume all risks associated with your Content, including anyone’s reliance on its accuracy, completeness or usefulness, or any disclosure by you of information in your Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of, your Content as described herein.

2.4 You may not imply that your Content is in any way sponsored or endorsed by My Visit Iceland.

2.5 You may expose yourself to liability if, for example, your Content violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is false, intentionally misleading, or defamatory; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.

2.6 My Visit Iceland may remove or reinstate user Content from time to time at our sole discretion. For example, we may remove a review if we believe it violates our content guidelines. We have no obligation to retain or provide you with copies of your Content, nor do we guarantee any confidentiality with respect to your Content.

2.7 My Visit Iceland and its affiliates may display advertisements and other information adjacent to or included with your Content on the Site and Other Media. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.

3. Liabilities

3.1 My Visit Iceland does not operate any tours but directs you to tours operated by operators and service providers in Iceland. Neither does My Visit Iceland charge users any fees, and as such, cannot be liable for any accidents, losses, injuries, death, damages, delays, expenses due to any action or inaction on the part of the operator, guide or his/her services.

3.2 The same applies to individuals registered as writers on the My Visit Iceland webpage. Anyone knowledgeable about Iceland can maintain a blog, provided they have a clean criminal record. Writers agree to blog and offer services under their own names and/or companies, and as such, My Visit Iceland cannot be liable for any infringement of copyright, accidents, losses, injuries, death, damages, delays, expenses due to any action or inaction on their part, services or product.

3.3 Any complaints about a tour or a writer are to be directed to through www.myvisiticeland.is. Please let us know so we can help you address your grievances. The email info@myvisiticeland.is directs to our project manager.

3.4 As the terms and conditions of each tour operator may vary, please read the terms and conditions of each operator you have purchased a tour from. Check the voucher you receive on your email for details.

4. Pricing & Inclusions/Exclusions

4.1 All products, tours and services offered on the My Visit Iceland webpage are valid as per the dates displayed at myvisiticeland.is or any My Visit Iceland-affiliated website.

4.2 Should suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. My Visit Iceland is not responsible or liable for any information of tours that it does not directly provide.

4.3 Prices listed on Myvisiticeland.is and My Visit Iceland-affiliated websites are per person, unless otherwise specified.

4.4 Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by My Visit Iceland. Price quotations are subject to change without notice, until a booking has been confirmed.

4.5 Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.

4.6 Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; parking fees and any beverages or food not specifically listed under “Inclusions” on the product pages of Myvisiticeland.is or My Visit Iceland-affiliated websites.

5. Cancelling and changing bookings

5.1 All cancellations must be made through the electronic voucher that you receive on your email after booking. It will have an edit booking button that allows you to modify and cancel your bookings. If you cannot cancel or modify your booking then the time to do so has expired.

5.1.1 Please note that if the change incurs additional cost, an online invoice will be issued to you. The change requested will not take effect until the invoice has been paid.  

5.2 We do not charge for helping you change or rearrange your booking for all day tours but costs can change accordingly with your new details.

5.3 Refunds of past services need to be submitted within 15 days after the completion of the tour/all-in-one self-drive or holiday package has been serviced. All refund requests must be made through email to info@myvisiticeland.is with the email subject as: Refund Request – “Order number”. Please note that no refunds will be issued over the phone.

5.4 Changing the number of people in a booking to a smaller number is considered cancellation for the change in number of participants. For day tours, changes have to be requested with a minimum 24-hour notice. For multi-day tours, all requests for changes must be made minimum 7 days in advance. Please note that we might not be able to fulfil your changed requirements due to lack of availability, though we will always do our best, and do offer alternative options.

5.5 During the booking process you will be able to choose a pickup location and starting time, if applicable. If you do not show up for the scheduled pickup time and location stated on your booking, your reservation is non-refundable.

5.5.1 If you do not know your pickup location at the time of booking, you can choose to update your pickup location later. Click on the ‘Click here to edit booking’ button in your email voucher to update your pickup location and other details and fill no later than 24 hours before departure. Please call the number listed on your voucher if you do not receive a confirmation of your pickup location update.

6. Cancellation and changes of independently operated tours

6.1 If you need to change the details of your trip please use the ‘Edit Booking’ option provided in your electronic voucher email. If you are unable to utilize that function, please contact us and we will do our very best to assist.

6.2 My Visit Iceland will make every effort to ensure the best protection for the client in case of cancellations. However, a late cancellation can result in compensation claims from hotels and other service partners. In conformity with business practices within the Icelandic Travel Industry, My Visit Iceland is obliged to charge its clients a cancellation fee at a percentage of the full price, depending on the notice before the first day of service is to be rendered, as follows:

Individuals – Notice of Cancellation made
– more than 2 weeks prior: 25%;
– less  than  2 weeks prior: 50%;
– less than 72 hours prior: 100% (no refund).

Groups (10 or more) – Notice of Cancellation made
– more than 4 weeks prior: 25%;
– less  than 4 weeks prior: 50%;
– less  than 1  week prior: 100% (no refund).

Due to more stringent cancellation rules of some of My Visit Iceland’s service partners, which include Tour Operator’s and Hotels, refunds may, depending on the composition of the cancelled services, be lower than outlined above. Cancellation by passengers within a group may either result in a price increase for the whole group and/or a cancellation fee being charged to the passengers who have cancelled.

6.3 Car rental reservations can be cancelled up to 24 hours before departure and receive a full refund. This can be done via the ‘Edit Booking’ button in your electronic voucher email.

6.4 Accommodations booked via My Visit Iceland can be cancelled up to 48 hours before arrival for a full refund. This can be done via the ‘Edit Booking’ button in your electronic voucher email.

6.5 If your tour is cancelled by the operator due to weather conditions or any other environmental circumstances you will always receive a full refund. Exempt from this are any rescheduled second tries of tours which already have been serviced as a first departure. In the case of a volcanic eruption taking place on Icelandic soil causes a cancellation of your flight to the country, you will also receive a full refund on tours and car rentals.

6.5.1 If a third party operated Multi-Day tour is cancelled due to weather, My Visit Iceland is under no obligation to find or pay for accommodation on any cancelled nights. Should the operator himself be unable to assist, My Visit Iceland front staff will be happy to help if assistance is requested.

7. Terms of payment

7.1 When you reserve online a full payment is charged to your credit card.

7.2 All charges on the My Visit Iceland webpage are made in Icelandic krona.

7.3 All refunds are processed in ISK. As My Visit Iceland does not charge any booking or transaction fee’s we cannot be held liable to any loss in currency exchange during transactions.

7.4 As My Visit Iceland does not charge any booking or transaction fee’s we cannot be held liable to any third-party transaction fees that may occur at the time of payment and/or refund, such as fees imposed by your bank or other international transfer fees.

8. General terms

8.1 My Visit Iceland cannot be liable to any loss, damage, accidents, injuries, death or sickness during your tour. The same applies for any changes in tour schedule due to weather, strikes or any other force majeure.

8.2 Tour operators reserve the right to change routes, schedules and itineraries if needed because of weather, road conditions or should the necessity arise due to unforeseen reasons. We advise all travelers to purchase a comprehensive travel insurance to minimize possible losses due to unforeseeable situations during your travel.

8.3. If you have a complaint about any of our partners’ please contact us in the email info@myvisiticeland.is and we will protect your rights.

9. Passports, Visas & Insurance

9.1 It is the responsibility of all travelers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.

9.2 As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.

9.3 We advise all travelers to purchase a comprehensive travel insurance to minimize possible losses due to unforeseeable situations during your travel. My Visit Iceland does not offer any travel insurance, so please contact your preferred private travel insurance company.

10. Disclaimers & Limitations of Liability

10.1 Under no circumstances will My Visit Iceland or its agents, affiliates, service providers, suppliers, and/or distributors be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of myvisiticeland.is regardless of the form of action.

10.2 My Visit Iceland and its agents and suppliers, in making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual customers, shall not be liable for injury, death, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours.

10.3 My Visit Iceland, its agents and suppliers accept no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.

10.4 My Visit Iceland’s content – including the information, names, images, pictures, logos, prices, dates, and availability regarding or relating to My Visit Iceland, myvisiticeland.is and/or to a My Visit Iceland-affiliated website, service provider, operator and/or distribution partner is provided “AS IS” and on an “AS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

10.5 At My Visit Iceland we check and recheck the details about all the products and services we offer for accuracy. However, My Visit Iceland does not warrant that functionality, content or information contained on myvisiticeland.is or any My Visit Iceland-affiliated website will be uninterrupted or error-free, that defects will be corrected, or that myvisiticeland.is or the servers that make it available are free of viruses or bugs.

10.6 If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

11. Restrictions on Use

11.1 You agree that you will not, and will not assist or enable others to:

– use the site to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user’s use of the site;

– use the site to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;

– use the site in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews;

– use the site to promote bigotry or discrimination against protected classes;

– use the site to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;

– use the site to submit or transmit pornography or illegal content;

– use the site to solicit personal information from minors or to harm or threaten to cause harm to minors;

– use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index the site or any site Content;

– attempt to gain unauthorized access to the site, user accounts, computer systems or networks connected to the Site through hacking, password mining or any other means; use the Site or any Site Content to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, “Viruses”)

– use any device, software or routine that interferes with the proper working of the Site, or otherwise attempt to interfere with the proper working of the Site; make excessive traffic demands; use the Site to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, the site or site Content; remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Site, features that prevent or restrict the use or copying of Site Content, or features that enforce limitations on the use of the Site.

12. Account Termination

12.1 My Visit Iceland may terminate or suspend your ability to use the Site, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind.

12.2 You may terminate the Terms of Service at any time by discontinuing your use of any and all parts of the Site.

12.3 My Visit Iceland reserves the right to modify or amend its Terms of Service at any time without notice. My Visit Iceland also reserves the right of final decision on the interpretation of its Terms and Conditions.

13. Privacy policy and Legal standing

12.1 Upon booking, My Visit Iceland will keep the following information in their system: Name registered to booking, nationality provided, booking locale, email address, phone number and payment method.

12.2 Upon purchasing a tour through the My Visit Iceland portal, you consent electronic communications satisfying legal requirements for negotiating purposes.

12.3 Upon purchasing, both parties shall respectfully stand by all duties, respective rights, and full reasonability in Good Faith.

12.4 Terms and Conditions are operated under the standard of Icelandic law and in accordance with Icelandic law.

13. Governing Law and Jurisdiction

13.1 This agreement shall be exclusively governed by and construed in accordance with Icelandic law.

13.2 Any disputes arising out or in connection with this agreement shall exclusively be submitted to and dealt with by the district court of Reykjavík.

Reykjavík, September 6th, 2019

Ferðavefir ehf.

id. 700910-0750

Fiskislóð 10, 101 Reykjavík